S2’s after-sales service introduction

1. Technical support:

Tape use guidance: Provide customers with a detailed introduction to the correct use of tape, construction techniques, and precautions, such as the processing requirements of the bonding base surface, the tape pasting method and compaction degree, etc., to ensure that customers can correctly construct to give full play to the best performance of the tape.

Question answering: For the problems encountered by customers in the process of using tape, such as poor bonding effect and abnormality of tape, we will provide professional technical answers and solutions. Respond to customer inquiries promptly through channels such as telephone, email, or online customer service to help customers troubleshoot.

2. Quality assurance:

Warranty commitment: Provide a certain period of quality assurance for the tape products sold. If there are quality problems caused by non-human factors during the warranty period of the tape, S2 is responsible for free repair or replacement. We always make clear the warranty scope, period, and conditions, so that customers can buy and use it with confidence.

Quality inspection: S2 has a complete quality inspection system, and strictly inspects the tape products involved in the after-sales service process to ensure that the quality of the repaired or replaced products meets the standards. At the same time, it can also provide customers with tape quality inspection reports to increase the credibility of the product.

3. Return and exchange service:

Reasonable return and exchange policy: Formulate a clear return and exchange policy. Under the conditions that meet the conditions, such as serious quality problems of the product, inconsistent specifications and models, etc., provide customers with timely return and exchange services to reduce customers’ worries.

Efficient return and exchange process: We have established a smooth return and exchange process. After the customer submits a return and exchange application, we will promptly handle and arrange relevant matters, including the recovery and inspection of goods and the issuance of new goods, etc., to shorten the customer’s waiting time as much as possible.

4. Training service:

Construction training: According to the customer’s demand for the use of tape, provide professional construction training for construction personnel, including on-site demonstrations, practical operation guidance, etc., to improve the skill level of construction personnel and ensure construction quality and efficiency.

Product knowledge training: Regularly organize tape product knowledge training to introduce customers to the factory’s new tape products, new technologies, and the performance characteristics and application fields of new tape products, etc., to help customers better understand and choose suitable tape products.

5. Follow-up and feedback:

Regular follow-up: S2 actively conducts regular follow-up visits to customers to understand their satisfaction with our tapes and services and collect customer opinions and suggestions. Through return visits, timely discover problems and make improvements, and continuously improve the quality of after-sales service.

Feedback processing: Take customer feedback seriously, and conduct in-depth analysis and research on the questions and suggestions raised by customers. According to the feedback content, take corresponding improvement measures, optimize products and services, and promptly feedback on the processing results to customers to enhance customer trust and satisfaction.

6. Customized service:

Personalized customization: According to the special needs of customers, provide personalized customization services for tapes, such as customizing products with special specifications, colors, viscosity, or other special properties to meet customers’ application needs in different scenarios.

Solution customization: Given customers’ complex application scenarios or engineering needs, discuss and formulate exclusive tape application solutions with customers, provide comprehensive technical support and service guarantees, and ensure the smooth progress of customer projects.

7. Logistics and distribution services:

Fast delivery: Ensure timely processing of customer orders, arrange fast logistics and distribution, and ensure that customers can receive the required tape products as soon as possible. Cooperate with several reliable logistics partners to optimize the distribution process and improve delivery efficiency.

Cargo tracking: Provide customers with cargo tracking services, so that customers can understand the transportation status and estimated arrival time of the goods at any time, to facilitate customers to make delivery arrangements. If there are any abnormal situations, communicate with customers in time and coordinate to solve them.

S2’s more than 8 years of experience in the tape field, we will always adhere to the principles and concepts of “Integrity, Responsibility, Improvement, Concern, and Innovation”, and become a model for supporting customers before, during, and after-sales.